Payment Related

Payment for the order has been deducted from my account but no order details have been received?
Your order details may not have been captured with us. Drop us an email with the screenshot of the payment receipt along with your transaction ID and account number for us to verify the payment and help you complete your order.

What payment options do you have?
Keeping in mind the health and safety in these times, we accept prepaid orders only to minimize contact. You can choose to pay with the following options:
- Credit/Debit Card Payment
- Net Banking
- Wallets – PhonePe, Amazon Pay
- UPI/QR

Order Related

How can I cancel my order?
You have the option to cancel your order before it is dispatched from our warehouse.

To cancel the order:

If you have an account:
1. Login to your account
2. Go to manage your order
3. Cancel the desired order.

If you don’t have an account:
Create an account here and follow the steps mentioned above.

How can I change my delivery address?
Before the order is dispatched:
1. Cancel the order on the website and place the order again with the correct address.
2. Contact our customer care team to change the delivery address.
By Email: support@saltgears.com


*Delivery address cannot be changed once the product has been dispatched from our warehouse.

I want to change my product color?
I want to change my product color? Before the order is dispatched, cancel the order on the website and place the order again with the desired product color. *Product color cannot be changed once the product has been dispatched from our warehouse.

I have lost my invoice copy, what should I do? Order placed through Amazon/FK/Any other eCommerce marketplace:
Locate your invoice in the order details of your account on the website from where you placed the order for Saltgeras products.

Order placed on the website:
Contact customer service to help you OR Click Here To Download Your Invoice.